Very recently the data submitted by the Ministry of Consumer Affairs, Food and Public Distribution in parliament of India suggests surge of complaints against e-commerce companies by 42% amounting to around 78000 complaints. Last year these number of complaints were around 55000. According to the National Consumer Helpline (NCH), the total number of complaints submitted by consumers have shoot up by around 1400%. These complaints majorly consist of delivery of defective products, delay in delivery of products, non-delivery of consignments, missing product accessories, refund or replacement issues etc. Although government of India has made provisions to resolve these issues wherein consumer can file complaint with appropriate authority or by submitting complaint with National Consumer Forum. Consumer can also submit their complaints on web portal. National Consumer Forum has ventured with around 400 companies including 66 e-commerce companies in order to transfer these compl